At Safara Lynx, customer satisfaction is our priority. Please read our Returns & Refund Policy carefully to understand your rights and our processes.
Returns
Since Safara Lynx offers Cash on Delivery (COD) as the only payment method, returns are handled carefully to ensure product quality and customer satisfaction.
You may request a return if:
- The item received is damaged or defective
- The wrong product was delivered
To initiate a return, please contact us within 7 days of receiving your order at [email protected] with:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item (if applicable)
Return Process
- Once your return request is approved, we will provide instructions for sending the product back.
- The item must be returned in its original condition and packaging.
- After we receive and inspect the returned item, we will process your refund or replacement.
Refunds
- Refunds will be issued only after the returned item is received and inspected.
- Refunds are made via Cash on Delivery during your next purchase or as agreed with our customer support team.
- Shipping or delivery fees are non-refundable unless the return is due to our error.
Non-Returnable Items
- Items damaged due to misuse or mishandling
- Products returned after the 7-day return window
- Items missing original packaging or accessories
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]